IPS Empress Direct Shade Guide

We want to ensure that you are completely satisfied with our company and products. If you encounter a product and it is defective or not to your satisfaction we will provide credit, exchange or refund. In order for your return to be processed in a timely manner please follow these guidelines:

• Please contact customer service for a return authorization, no credit will be issued for unauthorized returns. To arrange for a return, simply call your Customer Service department at 1.877.653.7500.

• Merchandise must be returned in its original unmarked packaging in resellable condition and have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee and/or rejection of the return.

• All returns must be accompanied by a copy of your invoice/cash sale and a reason for the return.

• Shortages or errors in shipments must be reported within 48 hours of receipt.

• Bulk items may be subject to a 25% restocking fee.

Exceptions

The following special, customized, or government-regulated items are not returnable:

• Opened handpieces, small equipment, and custom-ordered equipment

• Special order items (products that we do not ordinarily stock)

• Personalized and imprinted items

• Opened computer hardware and software

• Rx Drugs (See above)

• Controlled substances

• Hazardous materials

• Expired products

• Items that cannot be returned to the manufacturer

• Any item marked non-returnable